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Smart Service Systems in Manufacturing: An Investigation of Theory and Practice

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Title:Smart Service Systems in Manufacturing: An Investigation of Theory and Practice
Authors:Heuchert, Markus
Verhoeven, Yannick
Cordes, Ann-Kristin
Becker, Jörg
Keywords:Smart Service Systems with Analytics and Open Tech Artificial Intelligence
literature review
manufacturing
smart service systems
Date Issued:07 Jan 2020
Abstract:The digitalization has put forward numerous devices dubbed as ‘smart’. This development can be observed throughout the entire value chain and across industries with fundamental implications on the co-creation of value. In order to structure this phenomenon, the service science discipline conceptualized so-called smart service systems. This article transfers the theoretical conceptualization into the domain of manufacturing. To assess the state of research on smart services in manufacturing, a structured literature review is performed. As the transfer from a general conceptualization into a concrete domain calls for a more practice-oriented approach, we support our literature study through in-depth interviews with a leading automation technology provider. By interpreting the domain as a smart service system, five barriers to adoption in practice are identified and discussed regarding their implications for research.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/63947
ISBN:978-0-9981331-3-3
DOI:10.24251/HICSS.2020.208
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Smart Service Systems with Analytics and Open Tech Artificial Intelligence


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