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The Role of Emergence in Service Systems

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Title:The Role of Emergence in Service Systems
Authors:Polese, Francesco
Sarno, Debora
Vargo, Stephen Louis
Keywords:Service Science
emergence
service ecosystems
service systems
Date Issued:07 Jan 2020
Abstract:It has been recognized that a service systems perspective, informed by service-dominant logic, provides a dynamic approach for studying value co-creation. According to this view, value is the increase in the viability of the system in which actors co-create value. A construct from systems theory – emergence – can be of particular interest in contributing to and detracting from systems viability. Emergence is related to the nonlinear interactions characterizing systems’ elements that can give rise to novel and unpredictable properties not contained in the elements. This paper relates emergence to service systems based on the service-dominant logic and systems theory literature. Such issues can be useful for service science scholars to identify new research avenues for service systems.
Pages/Duration:9 pages
URI:http://hdl.handle.net/10125/63940
ISBN:978-0-9981331-3-3
DOI:10.24251/HICSS.2020.201
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Service Science


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