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Explaining how Platforms Foster Innovation in Service Ecosystems

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Title:Explaining how Platforms Foster Innovation in Service Ecosystems
Authors:Tronvoll, Bård
Edvardsson, Bo
Keywords:Service Science
innovation platform
service innovation
value co-creation
Date Issued:07 Jan 2020
Abstract:Service innovation research has extended the study of service ecosystems to the role of platforms to foster service innovations, thus creating a sustainable advantage in competitive markets. Making creative and effective use of these innovation platforms requires a better understanding of how key actors foster service innovation by engaging with multiple actors, understanding dynamic structures and managing the innovation process. This article explains how firms configure and exploit innovation platforms to foster service innovations. Drawing on agency-driven and structure-driven concepts, the framework developed in this paper, links the innovation platform to the service platform. Constituted by shared structures, including norms, standards, and rules together with value co-creation logic, the service platform functions as the institutionalized site of resource integration and value co-creation processes. The usefulness of this framework is shown by describing how six firms use three categories of a platform to pursue innovation.
Pages/Duration:10 pages
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections: Service Science

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