Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/63936

Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model

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Title:Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model
Authors:Li, Mahei
Peters, Christoph
Leimeister, Jan
Keywords:Service Science
hypergraph
non-dyadic
service delivery network
service system model
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Date Issued:07 Jan 2020
Abstract:In today’s VUCA world, that is characterized by high volatility, uncertainty, complexity and ambiguity, service provisioning is required to realize flexible and adaptable reconfiguration of service delivery systems and its stakeholders’ resources. However, services are often embedded in greater service systems and the context information of both customer and service provider form both its boundary conditions the suitable solution service. To capture the complexity and leverage the dynamic of service systems, we propose the formal service system model (SSM) method. Following general systems theory, we define boundaries for service delivery and show SSM’s applicability for ad-hoc service operations. We show its usefulness for structuring a service system for service operations, specifically scheduling, planning, and pricing of service provisioning. We contribute to service systems engineering by applying one generalizable mathematical model for both structuring and operationalizing service systems and provide insights in-to capturing the complex relationships of its components
Pages/Duration:8 pages
URI:http://hdl.handle.net/10125/63936
ISBN:978-0-9981331-3-3
DOI:10.24251/HICSS.2020.197
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Service Science


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