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How Well Do Service Concepts Apply to Digital Services and Service Digitalization?

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dc.contributor.author Alter, Steven
dc.date.accessioned 2020-01-04T07:23:26Z
dc.date.available 2020-01-04T07:23:26Z
dc.date.issued 2020-01-07
dc.identifier.isbn 978-0-9981331-3-3
dc.identifier.uri http://hdl.handle.net/10125/63886
dc.description.abstract This paper explores the extent to which typical service concepts apply to digital service (DS) and service digitalization. It defines service, service systems, digital, digitalization, digital objects, digital agents, digital service, and service digitalization. Application of those definitions to four real world cases explores how well concepts from the service literature describe DS and service digitalization.
dc.format.extent 10 pages
dc.language.iso eng
dc.relation.ispartof Proceedings of the 53rd Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Digital Services and The Digitalization of Services
dc.subject digital agent
dc.subject digital innovation
dc.subject digitalization
dc.subject digital object
dc.subject digital service
dc.subject service
dc.subject service system
dc.title How Well Do Service Concepts Apply to Digital Services and Service Digitalization?
dc.type Conference Paper
dc.type.dcmi Text
dc.identifier.doi 10.24251/HICSS.2020.147
Appears in Collections: Digital Services and The Digitalization of Services


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