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How Well Do Service Concepts Apply to Digital Services and Service Digitalization?

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Title:How Well Do Service Concepts Apply to Digital Services and Service Digitalization?
Authors:Alter, Steven
Keywords:Digital Services and The Digitalization of Services
digital agent
digital innovation
digitalization
digital object
show 3 moredigital service
service
service system
show less
Date Issued:07 Jan 2020
Abstract:This paper explores the extent to which typical service concepts apply to digital service (DS) and service digitalization. It defines service, service systems, digital, digitalization, digital objects, digital agents, digital service, and service digitalization. Application of those definitions to four real world cases explores how well concepts from the service literature describe DS and service digitalization.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/63886
ISBN:978-0-9981331-3-3
DOI:10.24251/HICSS.2020.147
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Digital Services and The Digitalization of Services


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