Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/63813

Using Audio-Logs for Analyzing the Development of a Common Operational Picture in Multi-agency Emergency Response

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Title:Using Audio-Logs for Analyzing the Development of a Common Operational Picture in Multi-agency Emergency Response
Authors:Steen-Tveit, Kristine
Radianti, Jaziar
Munkvold , Bjørn Erik
Keywords:Information and Communication Technologies for Crisis and Emergency Management
audio- log analysis
common operational picture
elicitation methods
emergency management exercises
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Date Issued:07 Jan 2020
Abstract:Multi-agency emergency response requires effective communication and collaboration for building and maintaining a common operational picture. Full-scale exercises are shown to be effective for learning, and for training the collaborative skills needed. This paper presents a methodology for analysis of real-time communication for building the common operational picture, using audio-logs. The analysis of the audio-logs provides insights for both practitioners and researchers in the emergency management domain concerning the dynamics of inter-agency collaboration and information exchanges when responding to emergencies. Coding and categorizing of audio-log-based information exchanges among multi-agency stakeholders were applied based on a full-scale emergency exercise on multiple terror actions. The results show that the methodology can contribute to analyze the development of a common operational picture, supplementing existing methods for evaluation of full-scale emergency exercises and real events.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/63813
ISBN:978-0-9981331-3-3
DOI:10.24251/HICSS.2020.074
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Information and Communication Technologies for Crisis and Emergency Management


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