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User Related Challenges of Self-Service Business Intelligence

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Title:User Related Challenges of Self-Service Business Intelligence
Authors:Lennerholt, Christian
Van Laere, Joeri
Söderström, Eva
Keywords:Business Intelligence and Big Data for Innovative and Sustainable Development of Organizations
challenges
implementation
self-service business intelligence
ssbi
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Date Issued:07 Jan 2020
Abstract:Self-service Business Intelligence (SSBI) is an upcoming trend that allows non-technical casual users to use Business Intelligence (BI) in a self-reliant manner without the support of technical power users. Many organizations struggle to utilize the potential of SSBI and experience data-related and user-related SSBI implementations challenges. This study aimed at exploring user-related SSBI challenges by conducting and analyzing a total of 30 qualitative interviews with 5 BI consultants and 10 customer representatives involved in 2 SSBI implementation project teams. Analysis of the interviews revealed ten challenges related to “Self-reliant users”, seven challenges related to “creating SSBI reports” and five challenges related to “SSBI education” that differ considerably from SSBI challenges commonly discussed in literature. Awareness of these 22 challenges can help practitioners to avoid unnecessary obstacles when implementing and using SSBI, and guide SSBI researchers in simplifying the implementation process of SSBI.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/63763
ISBN:978-0-9981331-3-3
DOI:10.24251/HICSS.2020.024
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Business Intelligence and Big Data for Innovative and Sustainable Development of Organizations


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