User Related Challenges of Self-Service Business Intelligence

Date
2020-01-07
Authors
Lennerholt, Christian
Van Laere, Joeri
Söderström, Eva
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Self-service Business Intelligence (SSBI) is an upcoming trend that allows non-technical casual users to use Business Intelligence (BI) in a self-reliant manner without the support of technical power users. Many organizations struggle to utilize the potential of SSBI and experience data-related and user-related SSBI implementations challenges. This study aimed at exploring user-related SSBI challenges by conducting and analyzing a total of 30 qualitative interviews with 5 BI consultants and 10 customer representatives involved in 2 SSBI implementation project teams. Analysis of the interviews revealed ten challenges related to “Self-reliant users”, seven challenges related to “creating SSBI reports” and five challenges related to “SSBI education” that differ considerably from SSBI challenges commonly discussed in literature. Awareness of these 22 challenges can help practitioners to avoid unnecessary obstacles when implementing and using SSBI, and guide SSBI researchers in simplifying the implementation process of SSBI.
Description
Keywords
Business Intelligence and Big Data for Innovative and Sustainable Development of Organizations, challenges, implementation, self-service business intelligence, ssbi, usage
Citation
Rights
Access Rights
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.