Topics in Organizational Systems and Technology

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    Towards a Practice-based View of Information Systems Resilience Using the Lens of Critical Realism
    ( 2020-01-07) Sarkar, Amitrajit ; Wingreen, Stephen ; Ascroft, John
    Disasters, natural or otherwise, are not rare events and organizations must develop resilience as a governance mechanism for business continuity, growth, and sustainability. It is critical for organizations not only to survive after a disaster but also to bounce back. Organizational resilience has gained upward attention in recent years. This research focuses on an aspect of organizational resilience, i.e., on Information Systems (IS) resilience. This study focuses on understanding the decision making process of senior executives in context to IS resilience in large organizations. Authors present an in-depth case study of a large New Zealand organization adapting with the aftermath of crisis, as well as the lessons they learned along the way. The case study vividly follows dramaturgical guidelines as prescribed by Myers and Newman. The paper shares some important lessons learned by the organization and also proposes a model for IS resilience planning and decision making in light of a strategy-implementation bicycle and causal model to understand decision-makers’ perspective to understand decision priorities.
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    Innovation Culture, R&D Intensity, and Firm Innovation
    ( 2020-01-07) Liu, Shan ; Zhang, Muyu ; Gao, Baojun
    This paper aims to investigate the value of two types of innovation culture, namely employee-perceived and firm-proclaimed innovation culture. We quantify how employees perceive innovation culture by analyzing the text of 191542 employee reviews on Glassdoor and identifying the presence of firm-proclaimed innovation culture from their official websites. The results indicate that employee-perceived innovation culture has a positive influence on innovation output whereas firm-proclaimed innovation culture does not. Moreover, R&D intensity negatively moderates the effect of employee perceived innovation culture on firm innovation, such that the effect of employee perceived innovation culture is lower when R&D intensity is higher. This finding contradicts the observation of previous studies that used cross-sectional survey data. Nevertheless, our finding is consistent with the view that innovation culture cultivates the intrinsic motivation of employees, but the symbiotic control that comprises the increase of R&D intensity weakens it.
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    Open Data Capability Architecture - An Interpretive Structural Modeling Approach
    ( 2020-01-07) Ahmadi Zeleti, Fatemeh ; Ojo, Adegboyega
    Despite of increasing availability of open data as a vital organizational resource, large numbers of start-ups and organizations fail when it comes to utilizing open data effectively. This shortcoming is attributable to the poor understanding of what types of capabilities are required to successfully conduct data related activities. At the same time, research on open data capabilities and how they relate to one another remains sparse. Guided by extant literature, interviews of these organizations, and drawn from Interpretive Structural Modeling (ISM) approach which are pair comparison methods to evolve hierarchical relationships among a set of elements to convert unclear and unstructured mental models of systems into well-articulated models that act as base for conceptualization and theory building, this study explores open data capabilities and the relationships and the structure of the dependencies among these areas. Findings from this study reveal hitherto unknown knowledge regarding how the capability areas relate one another in these organizations. From the practical standpoint, the resulting architecture has the potential to transform capability management practices in open data organizations towards greater competitiveness through more flexibility and increased value generation. From the research point of you, this paper motivates theory development in this discipline.
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    Revisiting Technology and Flow: A Call for an Alternative Perspective and Directions for the Future
    ( 2020-01-07) Califf, Christopher ; Stumpf, Ts ; Frye, Joshua
    Employee engagement is critical to individual well-being and organizational performance. The concept of flow has been explored as a marker for such engagement. Yet, an understanding of the role technology plays in employees experiencing flow is not well understood. In this paper, we theorize an alternative viewpoint of flow and technology, which we coin “technoflow.” We do so by critically examining the assumptions within existing IS/flow literature, and propose a research agenda that adopts a relational ontology so that IS researchers can identify several sociomaterial conditions and practices related to how employees experience flow. We explain how researchers can draw on technoflow through four central themes: (1) control; (2) attention; (3) curiosity; and (4) intrinsic interest. We provide guidance about how to incorporate technoflow into two contemporary IS theories: media synchronicity theory and technostress. This intervention offers promising theoretical development and knowledge applications for IS researchers and practitioners alike.
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    Dangerous Champions of IT Innovation
    ( 2020-01-07) Gogan, Janis ; Conboy, Kieran ; Weiss, Joseph
    We define dangerous IT innovation champions, and explore evidence of their dangerous behavior, answering calls for studies of dysfunctional or ineffective innovation champions. An IT innovation champion – whether from the middle or high ranks of an organization -- is a self-appointed advocate of an emerging hardware, software or data innovation. The champion promotes their views both vertically and horizontally. In most prior studies, champions are seen as heroes who drive projects forward through strong advocacy and by marshaling resources. Yet, IT champions can also put projects or their organizations at financial, reputational or other risk. We reflect on dangerous high-level IT innovation champions revealed in field-based case studies, and discuss implications for research and practice.