The Dark Side of Information Technology Use

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    Understanding Digital Events: Process Philosophy and Causal Autonomy
    ( 2020-01-07) Kreps, David ; Rowe, Frantz ; Muirhead, Jessica
    This paper argues that the ubiquitous digital networks in which we are increasingly becoming immersed present a threat to our ability to exercise free will. Using process philosophy, and expanding upon understandings of causal autonomy, the paper outlines a thematic analysis of diary studies and interviews gathered in a project exploring the nature of digital experience. It concludes that without mindfulness in both the use and design of digital devices and services we run the risk of allowing such services to direct our daily lives in ways over which we are increasingly losing control.
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    How to Enforce Presenteeism with ICT while Mitigating Technostress – A Case Study
    ( 2020-01-07) Luoma, Roni ; Penttinen, Esko ; Rinta-Kahila, Tapani
    We study enforced presenteeism, a source of technostress in which individuals are involuntarily exposed to stimuli from electronic connectivity systems. Drawing on a case study where enforced presenteeism is introduced in the form of a new contact center enterprise software, we analyze bank employees’ technostress before and after a process change that involves implementing a presenteeism-enabling information and communication technology (ICT). We find that prior to the change, employees exhibit high levels of technostress stemming from expected increases in work overload, invasion of privacy, and information overload. However, against all expectations, the employees’ stress levels decrease as a result of the implementation as specific ICT affordances are leveraged in a way that gives employees increased control over their work, increases transparency, and empowers them. We provide theoretical and practical implications for our findings.
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    An Investigation of IT Users’ Emotional Responses to Technostress Creators
    ( 2020-01-07) Sarabadani, Jalal ; Compeau, Deborah ; Carter, Michelle
    While prior research on technostress has examined different adverse effects of technostress, the role of emotion has largely been ignored. Emotions play a major role in individuals’ beliefs and guide their behavior and decision making process. Thus, it is essential to understand how IT users emotionally respond under the presence of technostress creators in the workplace. The current paper is an investigation to achieve this objective. The results of the research show that techno-overload and techno-complexity are significant predictors of negative emotions. Moreover, while techno-complexity is negatively associated with positive emotions, techno- uncertainty was positively associated with positive emotions. The influences of other technostress creators, such as techno-invasion and techno-insecurity are less clear. More research is needed to identify outcomes of emotions associated with each technostress creator and to provide a foundation for effective managerial interventions.
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    Techno(Stress) and Techno(Distress): Validation of a Specific TechnoStressors Index (TSI) Among Quebec Lawyers
    ( 2020-01-07) Cadieux, Nathalie ; Cadieux, Jean ; Youssef, Nancy ; Mosconi, Elaine
    The pervasive and ubiquitous characteristics of information technology has been associated to technostress. Current measures oftechnostress do not consider some recent issues of the stress generated by technology in the day-to-day work of lawyers. This paper presents the validation of a 25-item self-report scale (TechnoStressors-Index-TSI) for the study of technostress in lawyers’ professional context. Items were constructed through qualitative exploratory interviews (N=22) and adaptation of existing scales. The scale was tested (N=40) and retested (N=2027) among Quebec lawyers using EFA and CFA. This scale proposes a second order reflexive model of five dimensions to understand technostress. The scale validation among a large sample of professionals helped to fulfill the gap regarding specific techno-stressors to which lawyers are exposed and leading to technostress at work or other health outcomes, such as psychological distress. For further research, it needs to be validated with other professionals to confirm its relevance in different contexts.
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    Smartphone Addictions: A Review of Themes, Theories and Future Research Directions
    ( 2020-01-07) Nyamadi, Makafui ; Boateng, Richard ; Asamenu, Immaculate
    This research work presents a literature review on "Smartphone Addiction" (SA). The papers used for this review were retrieved from AIS (All Repositories), Elsevier, Wiley Online, Tailor and Francis and JSTOR databases using the phrase "Smartphone Addiction". In all, 13 AIS top conferences and 31 peer-reviewed journals searched from 2007 to July 2018 returned 1572 papers. This paper details the findings based on the literature assessment of 128 publications. In terms of context and geographical gaps, Asia leads the chart with 39 articles representing 30.5percent and Africa recorded only 1 paper used for this work. Online data collection with global focus had 37 articles representing 28.9percent and quantitative methodology was adopted by 91 articles representing 71.1percent. SA research was more at the micro and meso levels. This review has demonstrated that literature offers several perspectives on SA but failed to establish a causal theory or a model that fully accounted for urge and craving phenomena from an IS design principle perspective to mitigate SA. Also, smartphones are devices (artifacts) that enable users to access and become addicted to applications such as video games, SNSs, emails, etc. Future research should, therefore, focus more on addictive activities and applications on these devices.