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Opening the flow of citizen engagement: An exploratory study of social networking services as a potential vehicle for e-participation in the City and County of Honolulu
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|Title:||Opening the flow of citizen engagement: An exploratory study of social networking services as a potential vehicle for e-participation in the City and County of Honolulu|
|Authors:||Harris, Cassandra S.|
Winter, Jenifer Sunrise
|Citation:||Harris, C. S., & Winter, J. S. (2013). “Opening the flow of citizen engagement: An exploratory study of social networking services as a potential vehicle for e-participation in the City and County of Honolulu.” International Journal of Electronic Government Research, 9(2), 63–84. doi:10.4018/jegr.2013040104.|
|Abstract:||This study examined the use of Social Networking Services (SNS) by policymakers in the City and County of Honolulu. Interviews identified policymakers’ main reasons for using SNS, examined how SNS was integrated into the policymaking process, and also highlighted issues faced in deploying SNS for government services. The City and County informally initiated use of SNS in 2008, and use remained at an early stage of integration into business processes and operations at the time of this study. Government-operated SNS was primarily used as a one-way-information-based service. In this early stage, SNS was not being used to directly promote e-participation initiatives, although potential future uses were discussed. Government officials noted a spectrum of desired expectations regarding future development of SNS. We recommend an agency-wide use policy be created to provide for consistency of use across administrations and that a formal pilot study, addressing the perspectives of multiple stakeholders, be initiated.|
|Description:||Peer-reviewed journal article|
|Journal:||International Journal of Electronic Government Research|
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