Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/63536

Opening the flow of citizen engagement: An exploratory study of social networking services as a potential vehicle for e-participation in the City and County of Honolulu

Item Summary

Title:Opening the flow of citizen engagement: An exploratory study of social networking services as a potential vehicle for e-participation in the City and County of Honolulu
Authors:Harris, Cassandra S.
Winter, Jenifer Sunrise
Keywords:e-government
open data
Hawaii
citizen engagement
social media
Date Issued:2013
Publisher:IGI
Citation:Harris, C. S., & Winter, J. S. (2013). “Opening the flow of citizen engagement: An exploratory study of social networking services as a potential vehicle for e-participation in the City and County of Honolulu.” International Journal of Electronic Government Research, 9(2), 63–84. doi:10.4018/jegr.2013040104.
Abstract:This study examined the use of Social Networking Services (SNS) by policymakers in the City and County of Honolulu. Interviews identified policymakers’ main reasons for using SNS, examined how SNS was integrated into the policymaking process, and also highlighted issues faced in deploying SNS for government services. The City and County informally initiated use of SNS in 2008, and use remained at an early stage of integration into business processes and operations at the time of this study. Government-operated SNS was primarily used as a one-way-information-based service. In this early stage, SNS was not being used to directly promote e-participation initiatives, although potential future uses were discussed. Government officials noted a spectrum of desired expectations regarding future development of SNS. We recommend an agency-wide use policy be created to provide for consistency of use across administrations and that a formal pilot study, addressing the perspectives of multiple stakeholders, be initiated.
Description:Peer-reviewed journal article
URI:http://hdl.handle.net/10125/63536
DOI:10.4018/jegr.2013040104
Volume:9
Issue/Number:2
Appears in Collections: School of Communications Faculty & Researcher Works


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