Opening the flow of citizen engagement: An exploratory study of social networking services as a potential vehicle for e-participation in the City and County of Honolulu

Date
2013
Authors
Harris, Cassandra S.
Winter, Jenifer Sunrise
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IGI
Volume
9
Number/Issue
2
Starting Page
63
Ending Page
84
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Abstract
This study examined the use of Social Networking Services (SNS) by policymakers in the City and County of Honolulu. Interviews identified policymakers’ main reasons for using SNS, examined how SNS was integrated into the policymaking process, and also highlighted issues faced in deploying SNS for government services. The City and County informally initiated use of SNS in 2008, and use remained at an early stage of integration into business processes and operations at the time of this study. Government-operated SNS was primarily used as a one-way-information-based service. In this early stage, SNS was not being used to directly promote e-participation initiatives, although potential future uses were discussed. Government officials noted a spectrum of desired expectations regarding future development of SNS. We recommend an agency-wide use policy be created to provide for consistency of use across administrations and that a formal pilot study, addressing the perspectives of multiple stakeholders, be initiated.
Description
Peer-reviewed journal article
Keywords
e-government, open data, Hawaii, citizen engagement, social media
Citation
Harris, C. S., & Winter, J. S. (2013). “Opening the flow of citizen engagement: An exploratory study of social networking services as a potential vehicle for e-participation in the City and County of Honolulu.” International Journal of Electronic Government Research, 9(2), 63–84. doi:10.4018/jegr.2013040104.
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