Can We Talk? Delivering Bad News in Hawai‘i: Support for Educational Instruction in Patient-Centered Communication.

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2017-08
Authors
Morel, Rayna K.
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Professional Ed Practice
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Giving bad news is difficult and a daily part of a health care professional’s job. Yet most do not have a clear strategy or specific educational training on how to deliver the upsetting news. The purpose of this project was to learn how health care professionals can improve their communication skills when delivering bad news about a person’s health. This study aimed to learn from patients’ stories of a chronic disease diagnosis and of the real-life experiences of health care professionals and nursing students. Centering on informing health care providers and educators of the gap between what patients experience and what professional caregivers and nursing students learn from their educational training in Hawai`i, this research focused on a patient-centered concept that emphasizes culturally responsive care in this specific health context. Semi-structured interviews were conducted with those that had been diagnosed with a chronic disease and qualitative questionnaires were distributed to health care professionals and nursing students. This study supports health care professionals’ practice of communicating empathy and learning about a patient's personal and cultural values to contribute towards providing patient-centered care.
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delivering bad news, patient-centered communication, education, Hawai`i
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