Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/61634

The Call-on-Hold as Conversational Resource

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Title:The Call-on-Hold as Conversational Resource
Authors:Bilmes, Jack
Keywords:conversation analysis
telephone calls
talk shows
Date Issued:2005
Publisher:Mouton
Citation:Bilmes, Jack. The Call-on-Hold as Conversational Resource. TEXT, 25, 2005. PP. 149-170
Abstract:The call-on-hold can be an interational resource, a means for disengaging oneself from troublesome situations. Unlike a ringing phone, which demands immediate attention, the call-on-hold permits a certain degree of delay and so can more readily be turned to interactional use. In call-in talk shows, where the calls are “what is going on” rather than momentary diversions from the business at hand, the call-on-hold offers unique tactical opportunities for conversationalists. This paper analyzes one incident from a televised talk show, in which the taking of a call is used “subversively” to disguise the nature of a speaker’s conversational actions. It demonstrates how a seemingly disjointed utterance is exquisitely constructed to achieve this end.
URI:http://hdl.handle.net/10125/61634
Volume:25
Appears in Collections: Jack Bilmes


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