Topics in Organizational Systems and Technology

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    The Conceptualization and Uses of Technological Metaworlds in Travel
    ( 2019-01-08) Stumpf, T.S. ; Califf, Christopher ; Frye, Joshua
    Mobile technology is increasingly interwoven into everyday life practices during travel. This study offers a theoretical extension of previous work on metaworlds by using an interpretive methodology to investigate how individuals conceptualize and mobile devices as technological metaworlds in travel. The findings suggest that while physical and technological metaworlds may initially seem to share some core use characteristics, a deeper dive into the data indicates an important difference regarding the uses and impacts of technological metaworlds. Specifically, concepts emerged which consistently pointed towards some adverse psychological impacts regarding the cognitive dissonance of technological metaworlds in travel. How and why this occurs is discussed through the delineation of a core conceptual category and three associated sub-categories. Finally, implications for theoretical and practical work on the technology – self nexus in travel are presented.
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    Adaptive Sustainable Organizations: System Dynamic Models of a University Balancing the Virtuous and the Vicious
    ( 2019-01-08) Patel, Bhavya ; Peko, Gabrielle ; Sundaram, David
    Global business is becoming increasingly complex and is characterized by rapid and unpredictable change. This unpredictability means that organizations are being challenged at all levels. Customers, employees, partners, investors and society are all sources of uncertainty resulting in the need for organizations to be adaptive. Traditional deliberate strategies based on cycles of stability and predictability are no longer relevant for today¹s business environments. Emergent strategies have been proposed by many as the answer. However, this research explores the need for organizations to interweave the deliberate with the emergent in terms of the key behavioral flows of information, learning and control for an organization to be truly adaptive. We propose a systems view of an Adaptive Sustainable Organization and we illustrate this using a research driven University as an example. Furthermore, we build system dynamic models to illustrate the vicious and virtuous cycles that could occur in such a University context.
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    Organizing Robotic Process Automation: Balancing Loose and Tight Coupling
    ( 2019-01-08) Osmundsen, Karen ; Iden, Jon ; Bygstad, Bendik
    Robotic Process Automation (RPA) is penetrating organizations at an accelerating rate. This trend is challenging the existing IT governance structures, because RPA usually is acquired and implemented by local business units, outside the control of the IT function. Consequently, how to organize and govern RPA initiatives is a topical issue. The recommendations from prior research are unclear, and there is a call for more research on this area. In this paper, we report from a study on RPA usage in three firms. In particular, we investigate the organizational consequences of having local business units manage the RPA initiatives. We make use of lightweight IT research as our analytical lens, contributing to research by unveiling the consequences and considerations of decentralized management of RPA.
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    Criteria and Recommendations for IS Research that Bridges the Academic-Practitioner Gap
    ( 2019-01-08) Wynn Jr, Donald ; Williams, Clay
    Industry practitioners deal with complex and fast-moving information system (IS) related challenges. IS academic researchers generate substantive theoretical outputs dealing with many of these challenges. Unfortunately, practitioners rarely make use of this academic research. This represents a serious gap that has negative consequences for academics and practitioners alike. This paper identifies aspects of the academic-practitioner gap and describes five criteria (value, velocity, visibility, voice, and verifiability) that researchers may use throughout the research process to increase the likelihood of creating research outputs that will be used by practitioners. These criteria are linked to three approaches for conducting research most likely to impact practitioners – direct creation of practitioner content, translation of scholarly research and co-production. We close with specific recommendations for IS academics to overcome the gap.
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    Gamification and Scholarly Ethical Perspectives on Industries, A Bibliometric Analysis
    ( 2019-01-08) Weiss, Joe
    Gamification applications are rapidly growing within industries, firms, and institutions as well as in consumer populations since the past decade. While this phenomenon is still in the early stages of development and diffusion, critics are voicing concerns over ethical and social responsibility issues underlying the intent and effects of questionable gamification uses with consumers, students, and employees. Results from this exploratory bibliometric analysis during this nascent period identifies occurrences of scholarly articles that used ethics perspectives related to gamification in particular industries. Our findings raise the following questions regarding ethics research and articles across industries, “Which industries have shown the most and least scholarly, academic publications using ethical perspectives? Is ethics research trending upward with the growth of gamification applications or not? Why, and should it?”