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ItemDigitalization of Small Retail Stores - Challenges in Digital Payments( 2019-01-08)The traditional business model of small retail convenience stores in India is increasingly under threat due to the entry of large supermarket chains and online retailers. This study, using a qualitative methodology and the Technology-Organization-Environment framework as the theoretical basis, investigated the digitalization of small retail stores. Our study found low levels of adoption of digital technologies for managing supply-side and customer-side processes and a heavy dependence on cash and credit-based low value transactions. Inefficient processes, poor physical infrastructure, inadequate access to and poor reliability of digital technologies, and the costs are limiting the digitalization by small retail stores. Expressed ambiguity and inherent contradictions regarding the benefits of transparency, perceived sense of control, tax implications and mistrust in the external regulations in digital context denote the small retailers’ incapacity to comprehend the changes and resources required to meet the challenges
ItemMaturity Models in the Age of Industry 4.0 – Do the Available Models Correspond to the Needs of Business Practice?( 2019-01-08)Maturity models (MMs) enable users to identify the need for change and to derive the necessary measures to accompany the change process. Existing literature reviews indicate that the number of available models has increased sharply in recent years. At the same time, it is found that the number of model applications does not keep up with the pace of development. Against the background of the current digitization trend, this article empirically investigates which models are actually used in business practice. We find that the degree of application is very low. Moreover, we also examine user-related model requirements, reasons for employing MMs, and the purpose of using MMs, which can support the user-centered development of future MMs.
ItemDrivers and Barriers for Industry 4.0 Readiness and Practice: A SME Perspective with Empirical Evidence( 2019-01-08)The technological development is moving rapidly enabling manufacturing companies with new possibilities for digital transformations to offer products and services to current and new markets at competitive costs. Such modern technologies are, among others, discussed under the umbrella term Industry 4.0. This paper reports on the results of a questionnaire-survey of 308 small and medium-sized manufacturers about their readiness for digitalized manufacturing and their actual practice in this area. The paper provides empirical evidence for that perceived drivers for Industry 4.0 lead to increased Industry 4.0 readiness, which, in turn, leads to a higher degree of practicing Industry 4.0. The paper also finds that barriers make companies less Industry 4.0 ready but this apparently does not have any significant impact on Industry 4.0 practice. The results are of importance for companies in planning transformation processes towards digitalized processes.