Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/60171

Critical Success Factors for the Implementation and Adoption of Cloud Services in SMEs

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Title:Critical Success Factors for the Implementation and Adoption of Cloud Services in SMEs
Authors:Hentschel, Raoul
Leyh, Christian
Baumhauer, Teresa
Keywords:eSourcing of Business Processes and Software Products and Services
Software Technology
cloud computing, cloud service adoption, cloud service implementation, critical success factors
Date Issued:08 Jan 2019
Abstract:Cloud computing (CC) is a fast-growing technology and one of the most important technological drivers of the digitalization of enterprises. The implementation and adoption of a suitable cloud service is challenging and knowledge-intensive and requires strong participation and ownership of business managers and IT units. However, even if the awareness of critical success factors (CSFs) for cloud implementation projects strongly supports avoiding failures within the projects, this field has rarely been researched, especially with a focus on small and medium-sized enterprises (SMEs). Therefore, our paper’s contribution to research and practice is the identification of 26 CSFs through a rigorous literature review in combination with an interview study among German SMEs. As a result, we derive a comprehensive model as a starting point for cloud implementation projects in which we assign the CSFs to the respective parties involved in those projects.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/60171
ISBN:978-0-9981331-2-6
DOI:10.24251/HICSS.2019.882
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: eSourcing of Business Processes and Software Products and Services


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