Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/60110

Simulation Model to Study Provider Capacity Release Schedules under Time-Varying Demand Rate for Acute Appointments, Demand for Follow-Up Appointments, and Time-Dependent No Show Rate

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Title:Simulation Model to Study Provider Capacity Release Schedules under Time-Varying Demand Rate for Acute Appointments, Demand for Follow-Up Appointments, and Time-Dependent No Show Rate
Authors:Yuan, Fangzheng
Tilson, Vera
Szmerekovsky, Joseph
Spurr, Ryan
Keywords:The Impact of Digitization on Business Operations
Organizational Systems and Technology
Medical appointment scheduling, clinical capacity management, medical appointment no-shows, simulation
Date Issued:08 Jan 2019
Abstract:We address the problem of scheduling patient appointments in a family medicine clinic. A significant barrier to a clinic’s sustainability is under-utilization of the medical providers it employs. Practically all patient appointments are scheduled some time in advance (from an hour to months ahead), and under-utilization happens because some patients do not keep their appointments and do not provide sufficient notice for the clinic to reschedule another patient into the freed slot. Using a stylized simulation model we investigate an algorithm for appointment capacity release that increases provider utilization.
Pages/Duration:7 pages
URI:http://hdl.handle.net/10125/60110
ISBN:978-0-9981331-2-6
DOI:10.24251/HICSS.2019.809
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: The Impact of Digitization on Business Operations


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