Simulation Model to Study Provider Capacity Release Schedules under Time-Varying Demand Rate for Acute Appointments, Demand for Follow-Up Appointments, and Time-Dependent No Show Rate

Date
2019-01-08
Authors
Yuan, Fangzheng
Tilson, Vera
Szmerekovsky, Joseph
Spurr, Ryan
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
We address the problem of scheduling patient appointments in a family medicine clinic. A significant barrier to a clinic’s sustainability is under-utilization of the medical providers it employs. Practically all patient appointments are scheduled some time in advance (from an hour to months ahead), and under-utilization happens because some patients do not keep their appointments and do not provide sufficient notice for the clinic to reschedule another patient into the freed slot. Using a stylized simulation model we investigate an algorithm for appointment capacity release that increases provider utilization.
Description
Keywords
The Impact of Digitization on Business Operations, Organizational Systems and Technology, Medical appointment scheduling, clinical capacity management, medical appointment no-shows, simulation
Citation
Rights
Access Rights
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.