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Negative Consequences of Anthropomorphized Technology: A Bias-Threat-Illusion Model

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dc.contributor.author Zheng, Jianqing (Frank)
dc.contributor.author Jarvenpaa, Sirkka
dc.date.accessioned 2019-01-03T00:52:16Z
dc.date.available 2019-01-03T00:52:16Z
dc.date.issued 2019-01-08
dc.identifier.isbn 978-0-9981331-2-6
dc.identifier.uri http://hdl.handle.net/10125/60106
dc.description.abstract Attributing human-like traits to information technology (IT) — leading to what is called anthropomorphized technology (AT)—is increasingly common by users of IT. Previous IS research has offered varying perspectives on AT, although it primarily focuses on the positive consequences. This paper aims to clarify the construct of AT and proposes a “bias–threat–illusion” model to classify the negative consequences of AT. Drawing on “three-factor theory of anthropomorphism” from social psychology and integrating self-regulation theory, we propose that failing to regulate the use of elicited agent knowledge and to control the intensified psychological needs (i.e., sociality and effectance) when interacting with AT leads to negative consequences: “transferring human bias,” “inducing threat to human agency,” and “creating illusionary relationship.” Based on this bias–threat–illusion model, we propose theory-driven remedies to attenuate negative consequences. We conclude with implications for IS theories and practice.
dc.format.extent 10 pages
dc.language.iso eng
dc.relation.ispartof Proceedings of the 52nd Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject The Dark Side of Information Technology Use
dc.subject Organizational Systems and Technology
dc.subject Anthropomorphized technology, individual IT use, negative consequences, self-regulation
dc.title Negative Consequences of Anthropomorphized Technology: A Bias-Threat-Illusion Model
dc.type Conference Paper
dc.type.dcmi Text
dc.identifier.doi 10.24251/HICSS.2019.804
Appears in Collections: The Dark Side of Information Technology Use


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