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The Social Side of Shadow It and its Impacts: Investigating the Relationship with Social Influence and Social Presence

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Title:The Social Side of Shadow It and its Impacts: Investigating the Relationship with Social Influence and Social Presence
Authors:Mallmann, Gabriela Labres
Maçada, Antônio Carlos Gastaud
Zimmermann Montesdioca, Gustavo Percio
Keywords:Social-Technical Issues in Organizational Information Technologies
Organizational Systems and Technology
shadow IT usage, IT user behavior, social influence, social presence, IT management.
Date Issued:08 Jan 2019
Abstract:The use of shadow IT within organizations may offer an interesting context to analyze individual behavior in the contemporary society. Considering that social factors profoundly influence user behavior, we aim to investigate the relationship of
perceived social influence and perceived social presence on shadow IT usage and its impacts based on the assumption that social factors influence individuals towards the use of shadow IT. We performed a survey among employees from different companies. The results show that shadow IT usage has a strong positive relationship with the social
factors investigated here, which positively impacts employee’s work performance. Our findings suggest that shadow IT is a collective solution used and socially recognized by workgroups. In addition, we found that shadow IT can lead to optimized communication and collaboration among employees, teams or departments.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/60080
ISBN:978-0-9981331-2-6
DOI:10.24251/HICSS.2019.776
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Social-Technical Issues in Organizational Information Technologies


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