A Return on Our Experience of Using Services as a Unifying Concept for Business and IT Alignment in a University

Date
2019-01-08
Authors
Tapandjieva, Gorica
Wegmann, Alain
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Abstract
We describe the use of the concept of service for aligning the business activities of an organization and its IT resources. This work is set in the context of a longitudinal action-research project between our research unit and our university's IT department. We use one concrete and real example to illustrate the many projects we worked on. The research outcomes of this collaboration are two business/IT alignment and architecture recommendations that are relevant for practitioners.
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Keywords
Practice-based IS Research, Organizational Systems and Technology, Businesss/IT alignment, services, service modeling, return on experience
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