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Navigating Through the Maze of Business Process Change Methods

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Title:Navigating Through the Maze of Business Process Change Methods
Authors:Gross, Steven
Malinova, Monika
Mendling, Jan
Keywords:Knowing What We Know: Theory, Meta-analysis, and Review
Organizational Systems and Technology
process change, process innovation, process improvement, method, framework
Date Issued:08 Jan 2019
Abstract:Business Process Management (BPM) is an approach adopted by many organizations for improving their business processes in order to serve their customers more efficiently and effectively. Literature on BPM offers a plethora of methods used as a guide when improving business processes. Some are promoted as methods for process reengineering, while others as methods for improvement, redesign, or innovation. The number of BPM methods is overwhelming, such that organizations are faced with the challenge to select one that best fits their needs. In this paper, we follow a systematic literature review approach to investigate the characteristics of existing BPM methods. We find that the ambition, nature and perspective of the methods are important to determine whether they can be used for radical or incremental process change. Our findings point to the lack of research done on methods for radical process change.
Pages/Duration:10 pages
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections: Knowing What We Know: Theory, Meta-analysis, and Review

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