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Trust Development in Networked Environments: A Performative Account

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Title:Trust Development in Networked Environments: A Performative Account
Authors:Vidolov, Simeon
Sabou, John
Mitev, Nathalie
Keywords:Advances in Trust, Identity, and Trusted Systems in Technology-Mediated Environments
Organizational Systems and Technology
digital volunteers, network ordering, performativity, trust development
Date Issued:08 Jan 2019
Abstract:We focus on trust development in dynamic, unstructured and non-commercial networked environments and conceptualize it as the process of producing a stable network ordering. We present a longitudinal, in-depth case study of the global humanitarian aid network, which is undergoing a disruptive transformation due to the emergence of digital volunteers who offer unique digital capacity for collecting and analyzing humanitarian aid data. Integrating this new actor-network into the existing global humanitarian network, comprised of formal organizations exhibits many problems that are concerned with trust. The ongoing inter-penetrating of these two networks is leading towards stabilizing into a new, qualitatively different network ordering that morphs the traditional and digital network models. We draw on sociology of translation, with its relational and performative sensibility, to analyze the network emerging and stabilizing as processes of trust development. We highlight the importance of four practices, performative of network trust: problematization, interessement, enrollment and mobilization.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/60014
ISBN:978-0-9981331-2-6
DOI:10.24251/HICSS.2019.698
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Advances in Trust, Identity, and Trusted Systems in Technology-Mediated Environments


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