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Managing Change Through a Work Environment Which Promotes Forgetting

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Title:Managing Change Through a Work Environment Which Promotes Forgetting
Authors:Thim, Christof
Gronau, Norbert
Kluge, Annette
Keywords:Intentional Forgetting in Organizations and Information Systems
Knowledge Innovation and Entrepreneurial Systems
forgetting, routines, production, work settings, process change, experiments
Date Issued:08 Jan 2019
Abstract:Changing established business processes poses many obstacles. Employees falling back into old routines is one problem, change-managers have to cope with. This paper investigates the reasons of this fall-back actions and gives insight into how this behavior can be avoided and how newly learned actions are stabilized. From a psychological perspective we propose that the presence of retrieval cues triggers old and hampers new routines. By controlling the work environment and eliminating or manipulating these cues, it is possible to ease learning. We demonstrate the cue manipulation in an experimental setting and present the preliminary results from our first experiments.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/59985
ISBN:978-0-9981331-2-6
DOI:10.24251/HICSS.2019.660
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Intentional Forgetting in Organizations and Information Systems


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