Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/59949

Understanding the Effects of Temporal Differences in User-Centered Workflows on Solution Satisfaction

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Title:Understanding the Effects of Temporal Differences in User-Centered Workflows on Solution Satisfaction
Authors:Treku, Daniel
Sun, Jun
Keywords:The Diffusion, Impacts, Adoption and Usage of ICTs upon Society
Internet and the Digital Economy
Electronic Workflows, Deep Structure Use, Expectation Confirmation Theory, Solution Satisfaction, Workflow Agreement.
Date Issued:08 Jan 2019
Abstract:Technology-induced changes to workflows may not necessarily lead to user satisfaction with solutions expected at the end of each workflow. This eventually affects project success. The study investigates user expectation and confirmation regarding cognitive agreement with the changes from old paper workflows to new electronic workflows. In particular, a research model is developed with two mediated routes between user expectation and solution satisfaction: one route is via perceived workflow agreements and the other via perceived performances. Based on longitudinal survey data of 118 participants in an institution that recently underwent a major transition in workflows, it was found that old workflow agreement influenced solution expectation more than old perceived performance, but new perceived performance impacted solution satisfaction more than new workflow agreement.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/59949
ISBN:978-0-9981331-2-6
DOI:10.24251/HICSS.2019.615
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: The Diffusion, Impacts, Adoption and Usage of ICTs upon Society


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