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How do users respond to technostress? An empirical analysis of proactive and reactive coping

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Title:How do users respond to technostress? An empirical analysis of proactive and reactive coping
Authors:Weinert, Christoph
Maier, Christian
Laumer, Sven
Weitzel, Tim
Keywords:The Diffusion, Impacts, Adoption and Usage of ICTs upon Society
Internet and the Digital Economy
Proactive coping, Reactive coping, Technostress, Techno-Exhaustion
Date Issued:08 Jan 2019
Abstract:As technostress costs organizations financial resources and threatens the well-being, it is essential for users as well as companies to manage technostress. To do so, users cope proactive by removing or reducing techno-stressors or reactive by restoring users’ emotional state. However, literature is limited by explaining what factors lead to proactive and reactive coping in a short-term technostress situation. The present paper addresses these shortcomings by investigating in how techno-stressors and emotional exhaustion influences proactive and reactive coping. Results based on 110 users show that users respond to techno-stressors in a proactive way, whereas users reactively respond to emotional exhaustion. In addition, proactive coping is stronger affected by techno-stressors, and reactive coping is stronger affected by emotional exhaustion. Thereby, we contribute to technostress and coping literature by demonstrating how users respond in short-term technostress situation and highlight the importance of time in the present context.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/59947
ISBN:978-0-9981331-2-6
DOI:10.24251/HICSS.2019.613
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: The Diffusion, Impacts, Adoption and Usage of ICTs upon Society


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