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http://hdl.handle.net/10125/59932
Rerouting Digital Transformations - Six Cases in the Airline Industry
Item Summary
Title: | Rerouting Digital Transformations - Six Cases in the Airline Industry |
Authors: | Somsen, Anne Maike Borgman, Hans Langbroek, Daan Amrit, Chintan |
Keywords: | Making Digital Transformation Real Internet and the Digital Economy Digital transformation, Success criteria, Agility |
Date Issued: | 08 Jan 2019 |
Abstract: | The purpose of this study is to understand how and why success criteria evolve in the course of a digital transformation initiative. Evolving success criteria can cloud planning processes and lead to post-hoc rationalizations, an observation that is often made but the underlying processes are hardly researched. This exploratory study does so by employing a qualitative approach with six embedded case studies of different digital transformation initiatives (DTIs) within a large European airline company. Our findings show how traditional business case approval practices, the degree of involvement of different stakeholders -each using different metrics-, the closeness in collaboration between these stakeholders and lastly the degree to which key-users embrace the digital solution during a DTI, all contribute to evolving success criteria. A discussion of the findings and limitations, implications for practice and suggestions for future research conclude the article. |
Pages/Duration: | 10 pages |
URI: | http://hdl.handle.net/10125/59932 |
ISBN: | 978-0-9981331-2-6 |
DOI: | 10.24251/HICSS.2019.595 |
Rights: | Attribution-NonCommercial-NoDerivatives 4.0 International https://creativecommons.org/licenses/by-nc-nd/4.0/ |
Appears in Collections: |
Making Digital Transformation Real |
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