Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/59873

Why Do I Rate? - Shedding Light on the Factors Influencing the Participation on Physician Rating Websites

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dc.contributor.author Haug, Maximilian
dc.contributor.author Gewald, Heiko
dc.date.accessioned 2019-01-03T00:26:07Z
dc.date.available 2019-01-03T00:26:07Z
dc.date.issued 2019-01-08
dc.identifier.isbn 978-0-9981331-2-6
dc.identifier.uri http://hdl.handle.net/10125/59873
dc.description.abstract Nowadays it is possible for consumers to exchange consumption experiences with everybody on the internet. For almost every product or service people form communities or visit dedicated rating websites to exchange information. Concerning medical treatment services, physician ratings have emerged as a field of interest for both patients and physicians. However, little is known about why people even spend time and effort to rate their physician. We conducted a study in which we asked patients about their intention to use physician rating websites, building on the social exchange theory. The results suggest that the main motivations to rate are to help other patients finding the right doctor or trying to influence the doctor for better treatment in the future.
dc.format.extent 10 pages
dc.language.iso eng
dc.relation.ispartof Proceedings of the 52nd Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Social Media and Healthcare Technology
dc.subject Information Technology in Healthcare
dc.subject eWOM, physician rating, social exchange theory
dc.title Why Do I Rate? - Shedding Light on the Factors Influencing the Participation on Physician Rating Websites
dc.type Conference Paper
dc.type.dcmi Text
dc.identifier.doi 10.24251/HICSS.2019.526
Appears in Collections: Social Media and Healthcare Technology


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