Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/59873

Why Do I Rate? - Shedding Light on the Factors Influencing the Participation on Physician Rating Websites

File Size Format  
0433.pdf 287.18 kB Adobe PDF View/Open

Item Summary

Title:Why Do I Rate? - Shedding Light on the Factors Influencing the Participation on Physician Rating Websites
Authors:Haug, Maximilian
Gewald, Heiko
Keywords:Social Media and Healthcare Technology
Information Technology in Healthcare
eWOM, physician rating, social exchange theory
Date Issued:08 Jan 2019
Abstract:Nowadays it is possible for consumers to exchange consumption experiences with everybody on the internet. For almost every product or service people form communities or visit dedicated rating websites to exchange information. Concerning medical treatment services, physician ratings have emerged as a field of interest for both patients and physicians. However, little is known about why people even spend time and effort to rate their physician. We conducted a study in which we asked patients about their intention to use physician rating websites, building on the social exchange theory. The results suggest that the main motivations to rate are to help other patients finding the right doctor or trying to influence the doctor for better treatment in the future.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/59873
ISBN:978-0-9981331-2-6
DOI:10.24251/HICSS.2019.526
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Social Media and Healthcare Technology


Please email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.

This item is licensed under a Creative Commons License Creative Commons