Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/59746

Boundaries of Logics in Municipality Communicators’ Facebook Practice: Towards a New Public Service Competence

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Title:Boundaries of Logics in Municipality Communicators’ Facebook Practice: Towards a New Public Service Competence
Authors:Norström, Livia
Iréne, Bernhard
Lundh Snis, Ulrika
Keywords:Emerging Topics in Digital Government
Digital Government
Digital Government, Practice Perspective, Public Administration, Public Service, Social Media Platforms
Date Issued:08 Jan 2019
Abstract:With an increased use of external online platforms, digital government logics are gradually intertwined with external, algorithmic, crowd-influenced value logics of social media platforms. This new scene especially affects administration, which can no longer neutrally deliver public service, but becomes involved in processes of consideration and judging what rules and traditions seem most appropriate in the situation. Through deep interviews and workshops with municipal communicators, we examine this balancing act when communicators use social media for external communication. We use a practice perspective to characterize and conceptualize an emerging approach to public service.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/59746
ISBN:978-0-9981331-2-6
DOI:10.24251/HICSS.2019.374
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Emerging Topics in Digital Government


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