Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/59736

Inter-Organizational Collaboration, Information Flows, and the Use of Social Media During Disasters: A Focus on Vulnerable Communities

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Title:Inter-Organizational Collaboration, Information Flows, and the Use of Social Media During Disasters: A Focus on Vulnerable Communities
Authors:Karanasios, Stan
Cooper, Vanessa
Balcell, Marta Poblet
Hayes, Peter
Keywords:Disaster Information, Technology, and Resilience in Digital Government
Digital Government
Disaster, emergency response, inter-organizational collaboration, social media, vulnerable persons
Date Issued:08 Jan 2019
Abstract:This study contributes to ongoing attempts by scholars to understand the many ways that social media is being used by disaster and crisis response actors. We present a case study consisting of emergency response organizations, government agencies, local government, non-government organizations, community groups and platform-based actors, and focus specifically on how social media is used in this context to support the information needs of vulnerable groups. We examine how tension between the presence of top-down, generic information and the need for contextualized and specific information is resolved, and the translation processes that occur between the range of actors. We also offer recommendations for future research to address the disproportionate impacts of disasters and crises on vulnerable groups.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/59736
ISBN:978-0-9981331-2-6
DOI:10.24251/HICSS.2019.363
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Disaster Information, Technology, and Resilience in Digital Government


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