Live Streaming Commerce: Uses and Gratifications Approach to Understanding Consumers’ Motivations

Date
2019-01-08
Authors
Cai, Jie
Wohn, Donghee Yvette
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
In this paper, we introduce live streaming commerce– e-commerce integrated with real-time social interaction via live streams. Using a uses and gratifications framework, we identified four motivations (enjoyment of interaction, substitutability of personal examination, need for community, and trend setting) related to live streaming commerce, and explored relationships between motivations and behavioral intentions in three different scenarios: general watching scenario, product search scenario, and internet celebrity scenario. Results showed that substitutability of personal examination was associated with the general watching scenario and product search scenario, while enjoyment of interaction was associated with the internet celebrity scenario. Trend setting was associated with all scenarios but need for community was insignificant with all scenarios. Design implications based on results are discussed for future live streaming commerce system development.
Description
Keywords
Live Streaming Services, Digital and Social Media, E-commerce,Consumers' Motivation,Live Streams, Live Streaming Commerce, Uses and Gratifications Theory
Citation
Rights
Access Rights
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.