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Digital Platform Establishment: Navigating Competing Concerns in Emerging Ecosystems

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Title:Digital Platform Establishment: Navigating Competing Concerns in Emerging Ecosystems
Authors:Ofe, Hosea
Sandberg, Johan
Keywords:Digital Services and The Digitalization of Services
Decision Analytics, Mobile Services, and Service Science
digital platforms, ecosystem establishment, platform dynamics, tensions, configuration
Date Issued:08 Jan 2019
Abstract:Digital Platforms impose organizing logics on ecosystems. Dependent on their configuration, they enable certain practices, relationships, and value distribution among actors while preventing alternatives. Incumbent platforms often have a strong power to implement contested configurations since they control access to attractive user groups/markets. However, emerging platforms have a small degree of bargaining power in relation to key actors since they have not yet achieved such a position. Although numerous studies detail governance strategies for incumbent platform ecosystems, research on how platform providers navigate competing concerns in emerging platform ecosystems remain rare. We report on a study of the establishment and continuous dynamics of a digital platform used for service innovation. We inductively identify a pattern of the dynamics in this navigation process, locate four salient tensions driving these dynamics, and provide insights on how the platform provider navigated them.
Pages/Duration:10 pages
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections: Digital Services and The Digitalization of Services

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