Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/59580

Customer Responses to Service Robots – Comparing Human-Robot Interaction with Human-Human Interaction

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Item Summary

Title:Customer Responses to Service Robots – Comparing Human-Robot Interaction with Human-Human Interaction
Authors:Merkle, Moritz
Keywords:Digital Services and The Digitalization of Services
Decision Analytics, Mobile Services, and Service Science
Digitalization of services, human-robot interaction, service failure, service robots
Date Issued:08 Jan 2019
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/59580
ISBN:978-0-9981331-2-6
DOI:10.24251/HICSS.2019.170
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Digital Services and The Digitalization of Services


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