Investigating Antecedents and Development of Trust in Ridesharing Platform: A Case from China

Bao, Ying
Cheng, Xusen
Druckenmiller, Douglas
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Trust is playing an important role in the sharing economy-driven business. However, little research has been conducted measuring trust as a dynamic process in the sharing economy era. This research is a preliminary exploration investigating trust antecedents and the dynamic development of clients’ trust in ridesharing platforms. We used 102 two-stage interviews collected from clients of a major Chinese ridesharing platform. Then we conducted a qualitative content analysis and proposed a theoretical model based on literature and data analysis. We found that antecedents of trust in two stages are different. Personality-based beliefs and cognition-based beliefs are the main antecedents of initial trust, while knowledge-based beliefs, institution-based beliefs, and calculus-based beliefs are the main antecedents of ongoing trust. These findings could help us understand how trust evolves over time and enable us to explore several viewpoints on ridesharing platforms.
IT Enabled Collaboration for Development, Collaboration Systems and Technologies, ridesharing,sharing economy,trust,trust development
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