Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/59465

Trusting Robots in Teams: Examining the Impacts of Trusting Robots on Team Performance and Satisfaction

File Size Format  
0025.pdf 594.5 kB Adobe PDF View/Open

Item Summary

Title:Trusting Robots in Teams: Examining the Impacts of Trusting Robots on Team Performance and Satisfaction
Authors:You, Sangseok
Robert, Lionel
Keywords:Collaboration with Automation: Machines as Teammates
Collaboration Systems and Technologies
human-robot teams, robots, robot identification, team identification, trust
Date Issued:08 Jan 2019
Abstract:Despite the widespread use of robots in teams, there is still much to learn about what facilitates better performance in these teams working with robots. Although trust has been shown to be a strong predictor of performance in all-human teams, we do not fully know if trust plays the same critical role in teams working with robots. This study examines how to facilitate trust and its importance on the performance of teams working with robots. A 2 (robot identification vs. no robot identification) × 2 (team identification vs. no team identification) between-subjects experiment with 54 teams working with robots was conducted. Results indicate that robot identification increased trust in robots and team identification increased trust in one’s teammates. Trust in robots increased team performance while trust in teammates increased satisfaction.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/59465
ISBN:978-0-9981331-2-6
DOI:10.24251/HICSS.2019.031
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Collaboration with Automation: Machines as Teammates


Please email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.

This item is licensed under a Creative Commons License Creative Commons