Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/59463

Designing Automated Facilitation for Design Thinking: A Chatbot for Supporting Teams in the Empathy Map Method

File Size Format  
0023.pdf 901.19 kB Adobe PDF View/Open

Item Summary

Title:Designing Automated Facilitation for Design Thinking: A Chatbot for Supporting Teams in the Empathy Map Method
Authors:Bittner, Eva
Shoury, Omid
Keywords:Collaboration with Automation: Machines as Teammates
Collaboration Systems and Technologies
chatbot, conversational agent, design thinking, empathy map method, facilitation
Date Issued:08 Jan 2019
Abstract:The Empathy Map Method (EMM) in the Design Thinking approach is a powerful tool for user centered design but relies on the methodological skills and experience of rare facilitation experts to guide the team. In a collaboration engineering effort, we aim to make this expertise available to teams without constant access to a professional facilitator by packaging facilitation knowledge into structured process support and state-of-the art technology. Based on requirements from scientific and practitioners’ literature, we introduce the concept of a conversational agent in the form of a chatbot to take over the role of the facilitator of the EMM. We present an initial wizard of oz evaluation to derive insights and implications for improvements and the software implementation towards the ambitious goal of automated, non-human facilitation of EMM.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/59463
ISBN:978-0-9981331-2-6
DOI:10.24251/HICSS.2019.029
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Collaboration with Automation: Machines as Teammates


Please email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.

This item is licensed under a Creative Commons License Creative Commons