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Optimization of Hotel Reception and Accommodation Service Management for Guests with Disabilities

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Item Summary

Title:Optimization of Hotel Reception and Accommodation Service Management for Guests with Disabilities
Authors:Flores, Marina
Keywords:international hospitality
inclusive travel
business management
Date Issued:2006
Publisher:University of Hawaii at Manoa -- Center on Disability Studies
Citation:Flores, M. (2006). Optimization of Hotel Reception and Accommodation Service Management for Guests with Disabilities. Review of Disability Studies: An International Journal, 2(2).
Series:vol. 2, no. 2
Abstract:This paper focuses on the requirements expressed by travelers with disabilities in relation to their safety and comfort with reception and accommodation services offered by hospitality organizations, including hotels, motels and guest houses. These findings should open a clearer panorama to hospitality business managers by allowing them to develop better strategies for providing desired levels of friendly assistance and practical facilities. The approach selected is based on statistical methods. The compiled information was obtained via (a) feedback forms given to potential travelers with disabilities, (b) questionnaires given to hospitality business managers, and (c) interviews with hospitality business managers and organizations dealing with people with disabilities in North America, the European Union, Oriental Europe, and countries bordering the Mediterranean Sea. However, the results can be easily adapted to other regions in the world. The conclusions are intended to be useful to people with disabilities and, in addition, to provide valuable information for hospitality business organizations that will allow them to improve their management criteria to retain these important guests while gaining new ones.
URI:http://hdl.handle.net/10125/58261
ISSN:1552-9215
Appears in Collections: RDS Volume 2, No. 2


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