Usability Study of a Website for New Small Group Leaders at Grace Bible Church Pearlside

Abstract

With a growing attendance in both Sunday service and weekly small groups, individuals are being asked to step up to leading groups before they are trained in the art of doing so. Due to this rapid change, tools are necessary to help guide new leaders into the role that they are being asked to take on. A leadership reference website was designed and developed to help with this effort. The purpose of this usability project was to explore the ease-of-use of this website and seek to provide future leaders with a means of obtaining information to help them lead efficiently. The site, based on a previous manual, presents information regarding small groups, small group leaders, and best practices to help a leader with their small group. The usability study was conducted in two rounds over the span of four weeks with six adult participants who have been serving as a leader for less than three years. After completing both rounds of testing, there was an improvement in the overall usability of the website. There were 31 issues found and recorded after the first round of testing, and only 11 found and recorded during the second round of testing. Based on the averages of the post-survey, all of the participants agreed with statements regarding the usability of both the design layout and navigation.