Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/50332

Cross-Organizational Workflow Management Using Blockchain Technology - Towards Applicability, Auditability, and Automation

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Title:Cross-Organizational Workflow Management Using Blockchain Technology - Towards Applicability, Auditability, and Automation
Authors:Fridgen, Gilbert
Radszuwill, Sven
Urbach, Nils
Utz, Lena
Keywords:Distributed Ledger Technology, the Blockchain
Blockchain, Business Process Management, Design Science Research, Workflow Management
Date Issued:03 Jan 2018
Abstract:Bringing Blockchain technology and business process management together, we follow the Design Science Research approach and design, implement, and evaluate a Blockchain prototype for cross-organizational workflow management together with a German bank. For the use case of a documentary letter of credit we describe the status quo of the process, identify areas of improvement, implement a Blockchain solution, and compare both workflows. The prototype illustrates that the process, as of today paper-based and with high manual effort, can be significantly improved. Our research reveals that a tamper-proof process history for improved auditability, automation of manual process steps and the decentralized nature of the system can be major advantages of a Blockchain solution for cross-organizational workflow management. Further, our research provides insights how Blockchain technology can be used for business process management in general.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/50332
ISBN:978-0-9981331-1-9
DOI:10.24251/HICSS.2018.444
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Distributed Ledger Technology, the Blockchain


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