Please use this identifier to cite or link to this item:

Physician Ratings Published on Healthcare Organizations’ Websites: Are They Biased?

File Size Format  
paper0425.pdf 453.08 kB Adobe PDF View/Open

Item Summary Kordzadeh, Nima 2017-12-28T01:50:55Z 2017-12-28T01:50:55Z 2018-01-03
dc.identifier.isbn 978-0-9981331-1-9
dc.description.abstract In today’s age of social media, individuals use physician-rating websites (PRWs) to find information about healthcare providers and make decisions on which providers to choose accordingly. In line with this trend, healthcare organizations such as clinics and hospitals offer their own physician-rating platforms and mechanisms. However, a major concern regarding this form of privately-administered rating mechanism is the potentially high level of bias that may make the ratings published on those websites inaccurate and unreliable. In this study, we examined this form of bias. We used two hospital websites and four independent PRWs including RateMDs, HealthGrades, Vitals, and Google Reviews to collect, compare, and analyze patient satisfaction scores associated with a total of 569 physicians working in two hospitals located in Utah. The results of the analysis of variance (ANOVA), paired t-tests, and box plots demonstrated that, as hypothesized, the ratings published on the hospitals’ websites had significantly higher mean values and narrower distributions than those published on the independent PRWs. Our findings offer important implications for research and practice.
dc.format.extent 8 pages
dc.language.iso eng
dc.relation.ispartof Proceedings of the 51st Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.subject Social Media and Healthcare Technology
dc.subject Biased reviews, online reviews, physician ratings, patient satisfaction, social media
dc.title Physician Ratings Published on Healthcare Organizations’ Websites: Are They Biased?
dc.type Conference Paper
dc.type.dcmi Text
dc.identifier.doi 10.24251/HICSS.2018.424
Appears in Collections: Social Media and Healthcare Technology

Please email if you need this content in ADA-compliant format.

This item is licensed under a Creative Commons License Creative Commons