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Unpacking the Complexity of Consistency: Insights from a Grounded Theory Study of the Effective Use of Electronic Medical Records

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Title: Unpacking the Complexity of Consistency: Insights from a Grounded Theory Study of the Effective Use of Electronic Medical Records
Authors: Eden, Rebekah
Akhlaghpour, Saeed
Spee, Paul
Staib, Andrew
Sullivan, Clair
show 1 moreBurton-Jones, Andrew
show less
Keywords: IT Adoption, Diffusion and Evaluation in Healthcare
Case study, consistency of use, effective use, grounded theory, health information systems
Issue Date: 03 Jan 2018
Abstract: We examined what it takes to use an electronic medical record system effectively in a large acute care hospital. As our findings emerged, the value and complexity of consistency in use became salient. At our site, consistency in use had five interrelated dimensions (process, meaning, form, place, content) with multiple different consequences. From a theoretical perspective, our findings suggest the need for more research at the intersection of system design and user practices on how inconsistencies should be conceptualized, what causes them, and how they should be addressed. From a practical perspective, the insights help explain the difficulty of achieving effective use and provide insights for improving it.
Pages/Duration: 10 pages
URI/DOI: http://hdl.handle.net/10125/50269
ISBN: 978-0-9981331-1-9
DOI: 10.24251/HICSS.2018.381
Rights: Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections:IT Adoption, Diffusion and Evaluation in Healthcare


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