Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/50258

The Impact of Computing Device Design on Patient-Centered Communication: An Experimental Study

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Title:The Impact of Computing Device Design on Patient-Centered Communication: An Experimental Study
Authors:Randell, Rebecca
Tang, Charlotte
Chen, Yunan
Keywords:Health Technologies that Interface Patients and Providers
patient-physician communication, computing device, experiment
Date Issued:03 Jan 2018
Abstract:Prior research has studied the impact of use of a single computing device, such as a desktop or a tablet computer, on patient-provider communication. While some studies have considered how contextual features such as room layout and software interface design affect computer use and patient-provider interaction in the exam room, it is not known how the choice of computing device impacts patient-provider communication. We conducted a within-participant experimental study. Three physicians participated in nine simulated consultations, using a desktop computer, a tablet computer, and a tabletop computer. Consultations were video-recorded and the video data were analyzed using framework analysis. Findings reveal the choice of device impacts the extent to which the consultation is patient-centered. To better support patient-centered communication, a large adjustable horizontal screen can facilitate eye contact and patient engagement. Findings also highlight the need for design of future systems to consider the characteristics of both openness and privacy.
Pages/Duration:10 pages
URI/DOI:http://hdl.handle.net/10125/50258
ISBN:978-0-9981331-1-9
DOI:10.24251/HICSS.2018.370
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Health Technologies that Interface Patients and Providers


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