Five Principles for Digital Service Innovation in Social Care

Date
2018-01-03
Authors
Tjørnehøj, Gitte
Nicolajsen, Hanne Westh
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Abstract
Digitalization in the public sector is growing to also include areas such as social care. We investigate the digital service innovation process within home care services in a Danish municipality. Inspired by theory on social materiality, we argue for an approach to digital service innovation within social care as an ongoing and entangled development of human and technological resources. We take an abductive approach as we combine theory on social-materiality and digital service innovation with empirical insights. Based in this, we propose five principles of importance for successful digital service innovation in social care: 1) mutual adaption; 2) piloting; 3) empowered; 4) situated re-innovation, and 5) continuous innovation. 
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Keywords
Digital Services and the Digitalization of Services, case study, digital service innovation, public sector, social-materiality, home care
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