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Rethinking Media Synchronicity Theory: Examining the Cooperative Assumption

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Title: Rethinking Media Synchronicity Theory: Examining the Cooperative Assumption
Authors: Windeler, Jaime
Harrison, Andrew
Keywords: Virtual Teams, Organizations and Networks
Media Capabilities Media Synchronicity Social Presence Anonymity Communication Cooperation
Issue Date: 03 Jan 2018
Abstract: Much of information systems (IS) literature assumes team members have completely aligned goals. In practice, people interpret goals to suit personal agendas, even when they are collaborating. This motivates our examination of the cooperative assumption in Media Synchronicity Theory (MST)-”a leading IS theory of communication performance. We assess the boundaries of MST by relaxing the assumption of cooperation. Our results support MST for explaining communication and task performance in a cooperative context. However, MST was insufficient to capture how media capabilities influence performance in a non-cooperative context. Our study shows that relaxing the assumption of cooperation changes MST in profound ways-”altering which media capabilities are central to the model and the very processes that underlie communication.
Pages/Duration: 10 pages
ISBN: 978-0-9981331-1-9
DOI: 10.24251/HICSS.2018.092
Rights: Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections:Virtual Teams, Organizations and Networks

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