Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/49959

What are the Gaps in Mobile Patient Portal? Mining Users Feedback Using Topic Modeling

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Title:What are the Gaps in Mobile Patient Portal? Mining Users Feedback Using Topic Modeling
Authors:Noteboom, Cherie
Al-Ramahi, Mohammad
Keywords:Technology Mediated Collaborations in Healthcare and Wellness Management
collaboration, patient portals, system design, topic modeling, user feedback,
Date Issued:03 Jan 2018
Abstract:Patient portals are positioned as a central component of patient engagement through the potential to change the physician-patient relationship and enable chronic disease self-management. In this article, we extend the existing literature by discovering design gaps for patient portals from a systematic analysis of negative users’ feedback from the actual use of patient portals. Specifically, we adopt topic modeling approach, LDA algorithm, to discover design gaps from online low rating user reviews of a common mobile patient portal, EPIC’s mychart. To validate the extracted gaps, we compared the results of LDA analysis with that of human analysis. Overall, the results revealed opportunities to improve collaboration and to enhance the design of portals intended for patient-centered care.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/49959
ISBN:978-0-9981331-1-9
DOI:10.24251/HICSS.2018.072
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Technology Mediated Collaborations in Healthcare and Wellness Management


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