Please use this identifier to cite or link to this item:

The Effects of Different Emoticons on the Perception of Emails in the Workplace

File Size Format  
paper0060.pdf 861.28 kB Adobe PDF View/Open

Item Summary

Title:The Effects of Different Emoticons on the Perception of Emails in the Workplace
Authors:Ernst, Claus-Peter
Huschens, Martin
Keywords:Social and Psychological Perspectices in Collaboration Research
Computer-Mediated Communication,Emoticons,Factorial Survey,Four-Ear Model
Date Issued:03 Jan 2018
Abstract:Non-verbal communication cues, e.g. facial expressions, and their surrogates in computer-mediated communication, emoticons, influence how a message is understood. Based on the four-ear model of communication, we examine in detail how emoticons affect message perception. More specifically, we examine the different effects of three emoticons [:-) :-( ;-)] on the four levels that define communication. Using a factorial survey with a treatment control group design (N = 231), our findings suggest that emoticon usage does not influence the understanding of a message at the factual information and appeal levels. However, we show that the usage of happy and ironic emoticons significantly shapes the subtext of a message, namely the relationship and self-revelation level, whereas sad emoticons do not have such an effect. These findings hold practical implications: Most importantly, senders can use happy and ironic emoticons to soften their email messages’ illocutionary force at the relationship level and self-revelation level.
Pages/Duration:11 pages
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections: Social and Psychological Perspectices in Collaboration Research

Please email if you need this content in ADA-compliant format.

This item is licensed under a Creative Commons License Creative Commons