Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/49931

Can Process Facilitation Improve Globally Distributed Collaboration? An Action Design Research

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dc.contributor.author Cheng, Xusen
dc.contributor.author Fu, Shixuan
dc.contributor.author Huang, Jianqing
dc.contributor.author de Vreede, Gert-Jan
dc.date.accessioned 2017-12-28T00:35:11Z
dc.date.available 2017-12-28T00:35:11Z
dc.date.issued 2018-01-03
dc.identifier.isbn 978-0-9981331-1-9
dc.identifier.uri http://hdl.handle.net/10125/49931
dc.description.abstract Distributed collaborators still face problems to organize, to coordinate, and to build consensus. Collaboration tools still have difficulty to configure, to use, and to help facilitate collaboration management. In this study, we conducted an action design research on Company A that relies on distributed collaboration for their business activities. Based on the design theory of collaboration engineering, we designed a process facilitation support application to address the problems identified from Company A with real organizational problems. After rounds of iteration, we proposed two artifacts including facilitated collaboration process and collaborative tools for applications of process guidance. Findings suggest the benefits of facilitated process guidance on globally distributed collaboration. The results of survey show consistently high satisfaction towards the tool and process guidance from the employees. Our research serves as an exploratory investigation in the field of distributed collaboration, and provides evidence regarding the organizational challenges in a business context.
dc.format.extent 8 pages
dc.language.iso eng
dc.relation.ispartof Proceedings of the 51st Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject IT Enabled Collaboration for Development
dc.subject collaboration,global distributed collaboration,facilitation,action design science
dc.title Can Process Facilitation Improve Globally Distributed Collaboration? An Action Design Research
dc.type Conference Paper
dc.type.dcmi Text
dc.identifier.doi 10.24251/HICSS.2018.044
Appears in Collections: IT Enabled Collaboration for Development


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