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Psychological Contract in IT Outsourcing: A Systematic Literature Review

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Item Summary Jeong, Jongkil Kurnia, Sherah Samson, Danny Cullen, Sara 2017-12-28T00:32:33Z 2017-12-28T00:32:33Z 2018-01-03
dc.identifier.isbn 978-0-9981331-1-9
dc.description.abstract Recent IT Outsourcing (ITO) studies have highlighted the importance of a construct known as the Psychological Contract (PC) and its impact over the outcome of ITO agreements. However, there is still a lack of a consolidated view on the subject matter. To address this matter, we conducted a systematic review and analysis on the PC within ITO studies by examining the main themes, topics and methodologies that have been used in the research to date. Our findings suggest that despite the importance of the PC in ITO being well recognised, it is still an under explored concept with only 12 studies identified to date. Furthermore, subsequent analysis of these studies also highlighted several gaps caused by a lack of consistency over the definition, boundaries and application of the PC. To ensure that these gaps are addressed, we propose several recommendations that we encourage future studies take into consideration.
dc.format.extent 10 pages
dc.language.iso eng
dc.relation.ispartof Proceedings of the 51st Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.subject Cross-Organizational and Cross-Border IS/IT Collaboration
dc.subject IT Outsourcing, Systematic Literature Review, Psychological Contract, Relationship Quality
dc.title Psychological Contract in IT Outsourcing: A Systematic Literature Review
dc.type Conference Paper
dc.type.dcmi Text
dc.identifier.doi 10.24251/HICSS.2018.019
Appears in Collections: Cross-Organizational and Cross-Border IS/IT Collaboration

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