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Psychological Contract in IT Outsourcing: A Systematic Literature Review

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Title:Psychological Contract in IT Outsourcing: A Systematic Literature Review
Authors:Jeong, Jongkil
Kurnia, Sherah
Samson, Danny
Cullen, Sara
Keywords:Cross-Organizational and Cross-Border IS/IT Collaboration
IT Outsourcing, Systematic Literature Review, Psychological Contract, Relationship Quality
Date Issued:03 Jan 2018
Abstract:Recent IT Outsourcing (ITO) studies have highlighted the importance of a construct known as the Psychological Contract (PC) and its impact over the outcome of ITO agreements. However, there is still a lack of a consolidated view on the subject matter. To address this matter, we conducted a systematic review and analysis on the PC within ITO studies by examining the main themes, topics and methodologies that have been used in the research to date. Our findings suggest that despite the importance of the PC in ITO being well recognised, it is still an under explored concept with only 12 studies identified to date. Furthermore, subsequent analysis of these studies also highlighted several gaps caused by a lack of consistency over the definition, boundaries and application of the PC. To ensure that these gaps are addressed, we propose several recommendations that we encourage future studies take into consideration.
Pages/Duration:10 pages
URI/DOI:http://hdl.handle.net/10125/49906
ISBN:978-0-9981331-1-9
DOI:10.24251/HICSS.2018.019
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Cross-Organizational and Cross-Border IS/IT Collaboration


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