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Evaluating the Usability of a Newly Created Business Office Website

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Title:Evaluating the Usability of a Newly Created Business Office Website
Authors:Gannon, Angela M.Y.
Contributors:Lin, Grace (instructor)
Keywords:User-centered system design
Fiscal policy
Universities and colleges--Faculty
Web sites
Date Issued:20 Apr 2017
Citation:Gannon, A. (2017, April 20). Evaluating the Usability of a Newly Created Business Office Website. PowerPoint presented at the 21st Annual Technology, Colleges and Community Worldwide Online Conference.
Abstract:In today’s high-tech society, there is great demand for a university website to provide guidance and direction for visitors, faculty, staff, and current student stakeholders. Similarly, the University of Hawai’i Maui College (UHMC) Business Office website needs to provide valuable information required for success and smooth operation of day to day services needed by the entire campus community. In particular, there is a need for easy management and clear direction for fiscal transactions such as procurement process and forms, payment protocol, and travel services. The existing 2016 website for UHMC Business Office was incomplete, inaccurate, outdated and unorganized with little or no information. To address these issues, a mock-up Google Site was created. Two rounds of usability
studies were conducted with staff from various departments in order to evaluate the website’s usefulness, ease of navigation and accessibility to resources and links. The study revealed great feedback and excitement, such as, “Can I use it now?”, and great suggestions leading to simplifying information, changing menubar locations and American Disabilities Act (ADA) co mpliance in the area of color requirements. There was favorable response indicating great appreciation for an accessible and useful website presence. Updates and improvements were made from the suggestions received, leading to enhancements and upgrades from the original website. This paper will compare the design changes implemented from the original to the final resource website, and discuss the theoretical
frameworks and design models that guided design choices.
Description:This project includes a Usability Study on a newly created Business Office Website for the University of Hawaii Maui College (UHMC). The main document is the usability study. The 2017 TCC Conference presentation and the mock-up website are also included as PDF files. Please note that the mock-up website is an "unofficial" site for the UHMC.
Pages/Duration:48 pages
Appears in Collections: LTEC 690, Spring 2017

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